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Credit Card Acceptance
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Locair accepts Discover, Mastercard, and Visa thru our booking portal; American Express is accepted only
over the phone. Locair can also process U.S. Government credit cards. We can accept international credit
cards, however there must be some sort of zip or postal code entered – this could cause a decline message.
If you get this message, please e-mail us res@locair.net or call us to
complete your booking. Attempting to use the back arrow and reprocess the transaction may result in your
card’s Fraud Detection System freezing your card. Customers who live in countries (like the Bahamas) that
do not use zip codes, you must contact us directly to complete your booking.
Check-In & Boarding
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All customers are recommended to check-in at least 30 minutes prior departure for domestic flights and at
least 75 minutes for international flights. Failure to check-in at least 75 minutes prior to departure for
an international flight releases Locair, Inc. of any obligations to transport you and your party to their
destination and you will not be eligible for refund. This is regardless if we have your Passport & Nationality
information. Repeated abuse of this will result in Locair refusing future transport on flights.
All customers MUST be present at the boarding gate no fewer than 15 minutes prior to departure. Failure to board
on-time can result in your reservation being cancelled.
St. Petersburg/Tampa Bay Customers must clear proper TSA Security Screening prior to boarding our flight.
Identification
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All customers MUST have a valid government issued, photo ID. This can be a Drivers License or Passport.
Customers on international or trans-border flights MUST have a VALID passport and means of entry (such
as any Visa requirements, boating permits, etc). If you are unsure of the entry requirements, please
check with the local consulate/embassy of which you hold citizenship and also check TIMATIC.
Baggage
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All customers are allowed up to 70 pounds of luggage, at no charge, shared among 3 bags.
Any one item may NOT exceed 62 linear inches (length + width + height) or it will be subject to Oversize
charges, regardless of the weight. Oversized Items are charged $1 per inch over 62 inches. All excess
luggage is charged based on the table below. Any excess and oversize luggage may fly on a space-available
basis & will be boarded after all pre-reserved cargo. Locair is NOT required to deliver these items to
you if they do not make your flight. Please keep all valuables in your carry-on and not in your checked
luggage. Customers may also bring aboard a carry-on, not to exceed 20 pounds, and be able to fit under the
seat in front of you or in the closet. The minimum charge for oversize or overweight bags is $15 USD.
Short range flights are those under 1 hour.
Long Range are all flights over 1 hour 1 minute.
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Excess Per Pound |
Excess Oversize |
| Short Range |
$1.00 per Pound |
$1.00 per Inch |
| Long Range |
$1.50 per Pound |
$1.25 per Inch |
In the event your baggage does NOT arrive with your flight, please file a claim with the Locair agent.
You will receive a $25 credit for each piece of luggage that did not arrive, if it was checked in according
to the check-in requirements.
Cancellations / Changes / Standby
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We reserve the right to change, update, and cancel flights at anytime without notice. Locair will do its best
to assist customers whose flights have been changed or cancelled. Voluntary changes by customers are subject to
a $25 change fee plus difference in airfare, unless otherwise noted by the specific fare selected.
Most fares purchased on Locair, Inc. are non-refundable, however the fare paid can normally be transferred to a
voucher that may be used within 12 months of issue date. Locair does have a Guest Reprotection Agreement with
Gulfstream International Airlines-Continental Connection to assist customers whose flights have been cancelled
due to a ‘controllable’ event. We do not guarantee availability or travel on Gulfstream for any affected customers.
Customers affected by a flight cancellation are offered a refund for the unused portion of travel or Locair will
provide transportation, at our cost and determination, between the ticketed points on the customers’ ticket.
Refunds may take up to 45 days to process.
Locair does not offer a standby program, all customers will need to pay the proper change fee and difference in
airfare to change flights. All tickets have ZERO VALUE after departure time, all changes MUST be done prior to
departure of your original flights.
TSA Privacy Notice
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The Transportation Security Administration (TSA) requires you to provide your full name, date of birth,
and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the
Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may
also provide your Redress Number, if available. Failure to provide your full name, date of birth, and
gender may result in denial of transport or denial of authority to enter the boarding area. TSA may
share information you provide with law enforcement or intelligence agencies or others under its
published system of records notice. For more on TSA privacy policies, or to review the system of
records notice and the privacy impact assessment, please see the TSA Web site at
www.tsa.gov.
Pets
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Customers traveling with a small, warm blooded pet (under 15 pounds) may bring them onboard our aircraft with
advance reservations at no charge. Animals must fit in a small pet carrier that can fit under the seat in
front of you. All other animals must be transported in an FAA-approved kennel with a solid, leak proof bottom
with appropriate water & food. The charge per pet is $1.00 per pound, per direction, based on animal weight
(placed on scale). All pets MUST have a reservation and meet or exceed all entry requirements when flying international.
Connections
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Locair is NOT responsible for connections to other airlines. Please allow AMPLE time if you are connecting to another airline.
International customers should allow at least 120 minutes to connect from a Locair international flight to a domestic flight
in Ft. Lauderdale or St. Petersburg.
Codeshare Flights / Equipment
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Some flights may be operated by partners approved & authorized by Locair, Inc. We will make every effort possible to
advise you at the earliest convenience of a change of aircraft or operator. You may, without penalty, request a credit
for the amount of your purchase if you do not accept the change of equipment or operator.
Locair, Inc. also reserves the right to change or substitute equipment at any time. Booking a flight on Locair does not
guarantee a specific aircraft type or configuration unless done as a private charter.
Flight Operations
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Locair has the right to change flight times, equipment, and schedules without notice. Because we operate cargo and passenger
flights as one, we may occasionally make a stop and drop off RUSH cargo. We will advise all affected customers as early as possible.
Locair has the right to alter flight patterns & stops. Locair will e-mail you up to 3 days prior to departure with a reconfirmation
e-mail detailing our exact operations for the days in which you are booked.
Overbooking
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There is a chance a seat will not be available on a flight even if your reservation is confirmed. This is due to the common practice
in the airline industry of overbooking. People involuntarily denied boarding as a result of overbooking might apply for compensation
in accordance with Locair's policy. As a general business rule, we do not oversell our flights, however thru technology glitches or
errors outside of our control this may happen. Locair will do everything possible to honor all reservations.
Dry Ice, Hazardous Materials, Coolers
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Locair is permitted to carry dry-ice. Customers are allowed no more than 4.4 pounds per customer, in a properly packaged container
& available for inspection at anytime by ZQ staff. We will accept marine parts that are free of all flammable liquids (oil, fuel).
Coolers are welcome on board our flights as part of your checked luggage allowance - however, all ice MUST be placed in sealed bags
(such as zip lock bags). We will not carry coolers with loose ice, so plan carefully.
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